Refund Policy

At Specialist Computers  shop, we take pride in providing high-quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That’s why we offer a 7-day refund policy from the date of purchase for products that are faulty or do not meet your expectations.

Eligibility for Refund: To be eligible for a refund, the product must meet the following criteria:

• The product must be returned within 7 days of the purchase date.
• The product must be in its original condition and packaging, with all accessories and manuals included.
• The product must not have been used or damaged.
• The product must not be a non-returnable item such as software, consumables or items specifically marked as non-returnable.

Process for Refund: To initiate the refund process, please follow these steps:

• Contact our customer service team within 7 days of the purchase date to inform us of the issue with the product.
• If we cannot resolve the issue through troubleshooting or technical support, we will provide instructions for returning the product to our store.
• Once we receive the product and verify that it meets the eligibility criteria, we will issue a refund to the original payment method used for the purchase.
• Refunds may take 5-10 business days to appear on your account.

Exclusions from Refund: We reserve the right to refuse a refund in the following circumstances:

• The product is not returned within 7 days of the purchase date.
• The product has been used, damaged, or is not in its original condition and packaging.
• The product is a non-returnable item such as software, consumables or items specifically marked as non-returnable.

Contact Us: If you have any questions or concerns about our refund policy, please contact our customer service team at Kimathi House Call Center 0728-872671 . We are here to help and want to ensure that you are completely satisfied with your purchase from our computer shop.

Thankyou For choosing to Transact Business with Us.

Regards;

Specialist computers

Management